{"id":1962,"date":"2026-09-15T22:52:04","date_gmt":"2026-09-15T22:52:04","guid":{"rendered":"https:\/\/publinkgc.com\/en\/returns-policy\/"},"modified":"2026-09-15T22:52:04","modified_gmt":"2026-09-15T22:52:04","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/publinkgc.com\/en\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"<div class=\"max-w-4xl mx-auto py-16 px-6\">\n<p class=\"text-xl text-gray-600 mb-10\">Terms for returns and refunds on orders placed at publinkgc.com. Owner: Publink \u00b7 Tax ID (NIF) X7782896H \u00b7 Calle El Drago 13, Local Semis\u00f3tano, 35140 Mog\u00e1n, Las Palmas \u00b7 pedidos@publinkgc.com \u00b7 Tel. 928 780 748.<\/p>\n<h2 class=\"text-3xl font-bold text-[#1d1d1f] mt-12 mb-4\">Return period<\/h2>\n<p class=\"text-lg text-gray-700 leading-relaxed mb-4\">Non-personalised products can be returned within <strong>14 calendar days<\/strong> of receiving the order, with no need to give a reason, provided they are returned unused, complete and in their original packaging.<\/p>\n<h2 class=\"text-3xl font-bold text-[#1d1d1f] mt-12 mb-4\">Personalised and made-to-order products<\/h2>\n<p class=\"text-lg text-gray-700 leading-relaxed mb-4\">Name badges, T-shirts, mugs, stickers, banners, canvases, signs and any other item made to the customer&#8217;s specifications or clearly personalised <strong>are excluded from the right of withdrawal<\/strong>, under article 103.c) of the recast text of the General Law for the Protection of Consumers and Users (Royal Legislative Decree 1\/2007, Real Decreto Legislativo 1\/2007). Before production, we confirm the design or model with you; once approved and manufactured, the order cannot be returned except in the case of a defect.<\/p>\n<h2 class=\"text-3xl font-bold text-[#1d1d1f] mt-12 mb-4\">Defective products or products damaged in transport<\/h2>\n<p class=\"text-lg text-gray-700 leading-relaxed mb-4\">If an item arrives damaged, with a manufacturing defect, or does not match what was ordered, email us at <a href=\"mailto:pedidos@publinkgc.com\" class=\"text-[#0071e3] hover:underline\">pedidos@publinkgc.com<\/a> within <strong>14 days<\/strong> of receipt, stating the order number and attaching photographs of the product and packaging. After reviewing it, we will replace the item free of charge or, if you prefer, refund the amount. Return shipping costs for a defective product are covered by Publink. All products carry the three-year statutory warranty of conformity provided for under Spanish law.<\/p>\n<h2 class=\"text-3xl font-bold text-[#1d1d1f] mt-12 mb-4\">How to return a product<\/h2>\n<ol class=\"list-decimal pl-6 text-lg text-gray-700 leading-relaxed mb-4 space-y-2\">\n<li>Email pedidos@publinkgc.com with your order number and the reason for the return.<\/li>\n<li>We will confirm acceptance and let you know how to get the product to us: drop it off at our premises in Mog\u00e1n or send it by post to the address provided.<\/li>\n<li>For withdrawal returns of non-personalised products, return shipping costs are paid by the customer.<\/li>\n<\/ol>\n<h2 class=\"text-3xl font-bold text-[#1d1d1f] mt-12 mb-4\">Refunds<\/h2>\n<p class=\"text-lg text-gray-700 leading-relaxed mb-4\">Refunds are made using the <strong>same payment method<\/strong> used for the purchase (card via Stripe) within a maximum of <strong>14 days<\/strong> from when we receive the returned product or confirm the incident. This includes the price of the item and, for defective products, the original shipping costs as well.<\/p>\n<h2 class=\"text-3xl font-bold text-[#1d1d1f] mt-12 mb-4\">Cancellations<\/h2>\n<p class=\"text-lg text-gray-700 leading-relaxed mb-4\">A personalised order can be cancelled free of charge as long as production has not started. Email us as soon as possible with your order number and we will confirm whether it is still possible.<\/p>\n<p class=\"text-lg text-gray-700 leading-relaxed mt-10\">See also our <a href=\"https:\/\/publinkgc.com\/en\/delivery-and-returns\/\" class=\"text-[#0071e3] hover:underline\">delivery<\/a> terms and our <a href=\"https:\/\/publinkgc.com\/en\/terms-and-conditions\/\" class=\"text-[#0071e3] hover:underline\">terms and conditions of sale<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Terms for returns and refunds on orders placed at publinkgc.com. Owner: Publink \u00b7 Tax ID (NIF) X7782896H \u00b7 Calle El Drago 13, Local Semis\u00f3tano, 35140 Mog\u00e1n, Las Palmas \u00b7 pedidos@publinkgc.com \u00b7 Tel. 928 780 748. Return period Non-personalised products can be returned within 14 calendar days of receiving the order, with no need to give [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1962","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns Policy | Publink Gran Canaria<\/title>\n<meta name=\"description\" content=\"Returns, refunds and cancellations for orders at publinkgc.com: timeframes, personalised-product exclusions and how to request a return.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/publinkgc.com\/en\/returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" 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