Terms for returns and refunds on orders placed at publinkgc.com. Owner: Publink · Tax ID (NIF) X7782896H · Calle El Drago 13, Local Semisótano, 35140 Mogán, Las Palmas · pedidos@publinkgc.com · Tel. 928 780 748.
Return period
Non-personalised products can be returned within 14 calendar days of receiving the order, with no need to give a reason, provided they are returned unused, complete and in their original packaging.
Personalised and made-to-order products
Name badges, T-shirts, mugs, stickers, banners, canvases, signs and any other item made to the customer’s specifications or clearly personalised are excluded from the right of withdrawal, under article 103.c) of the recast text of the General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007, Real Decreto Legislativo 1/2007). Before production, we confirm the design or model with you; once approved and manufactured, the order cannot be returned except in the case of a defect.
Defective products or products damaged in transport
If an item arrives damaged, with a manufacturing defect, or does not match what was ordered, email us at pedidos@publinkgc.com within 14 days of receipt, stating the order number and attaching photographs of the product and packaging. After reviewing it, we will replace the item free of charge or, if you prefer, refund the amount. Return shipping costs for a defective product are covered by Publink. All products carry the three-year statutory warranty of conformity provided for under Spanish law.
How to return a product
- Email pedidos@publinkgc.com with your order number and the reason for the return.
- We will confirm acceptance and let you know how to get the product to us: drop it off at our premises in Mogán or send it by post to the address provided.
- For withdrawal returns of non-personalised products, return shipping costs are paid by the customer.
Refunds
Refunds are made using the same payment method used for the purchase (card via Stripe) within a maximum of 14 days from when we receive the returned product or confirm the incident. This includes the price of the item and, for defective products, the original shipping costs as well.
Cancellations
A personalised order can be cancelled free of charge as long as production has not started. Email us as soon as possible with your order number and we will confirm whether it is still possible.
See also our delivery terms and our terms and conditions of sale.